Communication for Development (C4D)

Humanitarian Action Case Studies

Given the increase in humanitarian and emergency situations related to disease outbreaks and public health emergencies, natural disasters, and refugee situations and violent conflict, UNICEF’s Communication for Development (C4D) Section is increasing efforts to synthesize and learn from these experiences. This allows the team to regularly inform technical support to national and local partners, facilitate cross-regional learning and strengthen its approach to humanitarian action and emergency response.

We are pleased to share the following UNICEF C4D case studies related to work done in Ghana, Guatemala, Nepal, Sierra Leone, Syria and Ukraine:

C4D in Humanitarian Actions: A collection of case studies. This collection of case studies in Communication for Development (C4D) in Humanitarian Actions has been developed to showcase best practices and lessons learned from UNICEF's application of communication and community engagement approaches in various emergency and humanitarian contexts.

	2017 Rohingya Emergency Response: Information Feedback Centres strengthen community feedback mechanisms. This case study looks into the Information and Feedback Centres (IFCs) that were set up as part of the Rohingya Emergency Response within the first three to four weeks of arrival.
	Conflict-affected Eastern Ukraine in 2016 – 2017: Storytelling as a tool to strengthen the inclusion of fragile communities. This case study will look specifically at the challenge of achieving social inclusion in the context of internal displacement of children and their families due to conflict.
	Ghana cholera outbreak 2014 – 2015: Engaging youth through multisectoral partnerships and the Agoo digital platform. This case study outlines how UNICEF Ghana mobilized individuals and communities to practice preventive behaviours through a multi- channel campaign promoting handwashing.
	Guatemala Fuego volcano 2018: Participatory production and the strengthening of local capacity for accountability to affected populations. This case study looks at how UNICEF Guatemala’s Communication for Development (C4D) team was able to use an evidence-based approach in responding to the Fuego volcano emergency, incorporating elements of community mobilization and accountability to affected populations.
	Nepal Earthquake 2015: Engaging communities to build resilience and accountability mechanisms. While the short-term and long-term C4D earthquake response followed a holistic approach, this case study primarily focuses on resilience-building and accountability mechanisms set up in the aftermath of the disaster.
	Sierra Leone mudslide response 2017: Using digital platforms to place affected populations at the heart of the response. To respond to the twin disaster, the Communication for Development (C4D) team collaborated with U-Report to support communication and behaviour change among affected communities to prevent a cholera outbreak and to support the beneficiaries of the cash transfer programme.
	South Sudan cholera response 2016-2017: Engaging communities outside the reach of conventional communication and community engagement approaches. This case study showcases how the C4D team engaged affected populations in a response plan targeting areas with active cholera transmission, mainly among cattle camps.
	Syria IDP Response 2018: C4D-WASH response to the needs of IDPs in shelters in East Ghouta. This case study focuses on C4D-WASH interventions, showcasing a concrete example of how affected populations can be given a voice in the design and implementation of an emergency response in the context of conflict and internal displacement.